Short-term rentals
Guest messaging that runs at scale without a night-shift hire.
Live demo · example systemInjection refused — and no policy invented.
A real incident — escalated to you, with context.
Break it yourself — try the live agent ↓Where the day goes.
- Pre-booking and mid-stay questions arrive across Airbnb, VRBO, and direct channels at all hours — each one unanswered is a potential one-star review.
- Turnover coordination between cleaners, inspectors, and back-to-back bookings is mostly done manually over text, and a missed handoff shows up in the next guest's experience.
- Review management — both requesting them and responding to negative ones — gets deferred until it stops mattering.
A system of four automations — one of them you can talk to live.
- A 24/7 guest messaging layer that connects to your PMS — Hostaway, Guesty, or Hospitable — and your Airbnb and VRBO inboxes, handling pre-arrival questions, check-in sequences, wifi and lockbox delivery, and standard mid-stay requests using the actual policies and property details you already have.
- A turnover coordination loop that triggers cleaner notifications on checkout, tracks completion status, and escalates to you if a unit isn't cleared before the next check-in window.
- A review lifecycle system that sends post-checkout requests at the right interval and drafts owner-review responses for your approval before anything goes public.
Try to break it.
Type anything a guest might send — or something nasty. Watch how it responds, and when it hands off to a human. This is the real system, not a recording.
Live model output — the confidence and reasoning above come from the system itself, not a script.
No black box — show the exact system prompt this runs on
Persona · the only facts it may use · when it escalates · when it refuses · its tone. These are the literal rules the system above follows.
Loading the live system prompt…
Turnover dispatch
Coordinates the clean between every stay so nothing slips.
Illustrative — this module runs on events and schedules, not a live model. Guest messaging is the tab you can talk to live.
Review lifecycle
Earns more reviews without anyone remembering to ask.
Illustrative — this module runs on events and schedules, not a live model. Guest messaging is the tab you can talk to live.
Calendar & pricing
Keeps every channel honest and conflict-free.
Illustrative — this module runs on events and schedules, not a live model. Guest messaging is the tab you can talk to live.
What it changes for the operator.
- Guest messages get answered at the speed guests expect, not at the speed your schedule allows.
- Turnover gaps surface before they become check-in problems, not after.
- Review velocity improves because the ask goes out consistently and on time — without anyone remembering to send it.
- You carry fewer units in your head at once, because the routine coordination is handled and the exceptions come to you already sorted.
The judgment I never touch.
- Incident and damage triage — the moment a guest reports something that involves liability, safety, or a claim against a security deposit, the system stops and puts it in front of you.
- Owner-facing updates and any conversation where the relationship itself is the thing at stake — the system surfaces those and prepares context, but you make the call.
This is the blueprint — Roux is a new studio taking on founding partners. Your version starts with a free 48-hour audit.
The free audit maps your current guest messaging volume, average response time by message type, and the specific handoff points where gaps are costing you review scores — delivered in 48 hours, no sales call required.
Book the audit →